Over the past few months, various intellectually-castrated adherents of the pernicious 'Lyoness' fairy story have attempted to post comments on this Blog, to the effect that:
- I haven't done any research into 'Lyoness'
- 'Lyoness cannot possibly be a fraud, because the company has been thoroughly inspected and approved by Quality Austria and TÜV Rheinland.'
Most of these hits contain reality-inverting 'Lyoness' propaganda which has been worded in such a way (using a devious technique of psychological persuasion known as Neuro-Linguistic Programming) as to lead ill-informed persons to believe that :
- Lyoness cannot possibly be a fraud, because the company, the income opportunity it offers and its financial accounts have all been thoroughly inspected and approved by independent experts from Quality Austria and TÜV Rheinland.'
|Axel Dick, Head of Marketing, Quality Austria|
|Eckehard Bauer Vice-President, Quality Austria|
Although, when contacted, Eckehard Bauer (Vice-President, 'Quality Austria') and Axel Dick (Head of marketing, 'Quality Austria) have freely-admitted to being aware of the widespread concerns that 'Lyoness' is a fraud, they have claimed that the ISO certificate (issued by Quality Austria) cannot be immediately withdrawn for legal reasons.
When pressed, this is what Axel Dick had to say yesterday in an e-mail to me about the actual meaning of the ISO certificate 9001:2008, issued to 'Lyoness' by 'Quality Austria.'
'Please note that in the course of the auditing and certification process according to ISO 9001:2008 the certifying body does not, and is not in a position to, verify whether the audited company meets all requirements provided for by law and public authorities. Therefore, the certification is no confirmation that all applicable legal provisions are complied with. Neither does the auditing and certification process according to ISO 9001:2008 contain an audit of the accounting system and balance sheets of the company. ISO 9001 provides for so-called non-financial audits as compared to financial audits carried out by auditors. Quality Austria performs exclusively non-financial audits.
ISO 9001:2008 is available at the Austrian Standards Institute (Österreichisches Normungsinstitut) or any other National Standard Institute.
The holder of a qualityaustria Certificate or of a qualityaustria Mark undertakes to use these strictly in compliance with the rules of fair competition. The qualityaustria Certificate and the qualityaustria Mark may not be used in a misleading or abusive form. Until now there is no written evidence for that.
As far as I know via the public discussions in the media there are on going juridical examinations in Austria, Switzerland, Hungary and France. There are different expert opinions and reports on the different issues. But as far as I know there are no court decisions. The business model is still allowed.'
When translated into plain English, Axel Dick has openly admitted that it was not the job of Quality Austria inspectors to ascertain whether 'Lyoness,' or indeed any other company which they have awarded an ISO 9001:2008 certificate to, is a fraud. Furthermore, after admitting to this blissful state of ignorance, Axel Dick has then immediately contradicted himself by effectively saying that (as far as he knows) no evidence exists that the bosses of 'Lyoness' have maliciously obtained the name and logo of Quality Austria in order to commit fraud and to obstruct justice. Furthermore, again contrary to what Axel Dick claims, there have already been various Viennese Commercial Court decisions against 'Lyoness.'
In a subsequent telephone conversation, a contrite Axel Dick has invited me to send him evidence that the name and logo of Quality Austria have been used in a misleading and abusive form by 'Lyoness.'
I am, therefore, appealing to the victims of the 'Lyoness' fairy story to contact either Axel Dick or Eckehard Bauer directly, and confront them with external reality:
DI Axel Dick, MSc
Quality AustriaTrainings-, Zertifizierungs- und Begutachtungs GmbH
Zelinkagasse 10/3, A1010 Wien
Tel.: (+43 1)-274 87 47 - 126
Fax: (+43 1)-274 87 47 - 100
Mobil: (+43 664) 61 90 870
Customer Service Center: Linz
FN 234367h Handelsgericht Wien
UID-Nr: ATU 57217835
Eckehard Bauer, MSc
Prokurist & Leitung Business Development
Executive Vice President, Head of Business Development
Trainings-, Zertifizierungs- und Begutachtungs GmbH
Am Winterhafen 1, A4020 Linz
Tel.: (+43 732)-34 23 22 - 25
Fax: (+43 732)-34 23 23
Mobil: (+43 676) 84 78 84 200
To date, I have found it impossible to make any direct contact with senior corporate officers at 'TÜV Rheinland' HQ in Cologne.
Markus Mattes, Managing Director, TÜV Rheinland UK.
This morning I again spoke to the Managing Director of 'TÜV Rheinland' in the UK, Markus Mattes, who informed me that he had recently spoken (on my behalf) to 'TÜV Rheinland' staff in Cologne who are occupied with the 'Lyoness' problem, and who will be dealing with it sometime this year, but that his company cannot be expected to 'contact everyone who suddenly rings up with stories.'
In fact, I first contacted Herr Mattes, around 6 months ago with my urgent and detailed concerns about the 'Lyoness' racket and 'TÜV Rheinland's' shameful role in it.
David Brear (copyright 2013)